Refund Policy

We want every client to know exactly where they stand before paying. The refund policy is voided in the cases below.

The refund policy is voided if

1. A discounted package has been chosen.
2. The primary design concept has been approved.
3. You have demanded revisions.
4. Urgent design projects are non-refundable.
5. The cancellation is made for reasons not related to the company.
6. The client is unresponsive or out of contact for more than 2 weeks of the project.
7. The company’s policies have been violated.
8. Another company or designer has been approached for the same project.
9. The creative brief is lacking in required information.
10. A complete design change has been demanded.
11. The claim has crossed the given “request for refund” time span.
12. Once a client has requested one or more revisions on any delivered design or development work, eligibility for a full refund is void. Partial refunds may be considered at the sole discretion of Elite Website Solutions, based on the stage of the project at the time of the refund request.
13. The business is closing or changing its name or business.
14. Reasons such as “change of mind”, “disagreement with a partner” or other reasons that do not relate to the service are not subject to refund under any circumstances.
15. If a client subscribes to a service bundle and is dissatisfied with a particular service, a refund only applies to that particular service and not the entire bundle.
16. If a client is unresponsive for 14 or more consecutive days during any active phase of the project, refund eligibility for that phase is forfeited. Elite Website Solutions will make reasonable attempts to contact the client before this clause is enforced. Project timelines will be adjusted accordingly, and any resulting delays will not be attributed to Elite Website Solutions.
17. No refund can be claimed or processed once the final files have been delivered to you following your request.
18. Refunds and revisions do not apply to items offered free.
19. Services including, but not limited to, social media, SEO, domain registration and web hosting are not entitled to a refund under any circumstances.
20. Project completion timelines are calculated on timely client participation, including prompt feedback, approvals and content delivery. Delays caused by the client, including late responses, late content or a change of project scope, are not counted toward the project timeline and are not valid grounds for a refund request.
21. For websites, refunds are not entertained once the client has approved the design and the website is sent for development.
22. For logos, refunds are not entertained once the client has shared positive feedback on revisions and the design is sent for final files.
23. Elite Website Solutions is not responsible for limitations, restrictions, errors or failures caused by third-party platforms, tools, plugins, APIs or services, including payment gateways, CRM systems, social media platforms, hosting providers or any other external service. Refund requests arising from third-party limitations will not be entertained.
24. A refund is not applicable on work outsourced to a third party.

Not refundable by us

• Ad spend, platform subscriptions, apps, product costs, marketplace fees and other costs paid directly to third parties.
• Results-based requests. We do not guarantee sales or income, so refunds are not based on sales results.

How to request a refund

Email info@elitewebsitesolutions.com or call (267) 499-3047 with your name and project details. See also our Terms of Service and Privacy Policy.