About the policy
At Elite Website Solutions, protecting our customers is our top priority on elitewebsitesolutions.com, and we treat your information as our own. Although we collect information from our customers, it is only used to improve our services to them. We recognise that looking after and using our customers’ information is our responsibility. We do not rent or sell the information our customers give us online.
This policy describes how the personal information we collect is used, why we collect it and how we use it. It also describes the choices you can make about how we collect and use your information.
Personal information collected
The information we collect includes your name, email, postal address and telephone number. This is information you give us when you place an order, make an enquiry or save your details with us. We may also use email addresses or postal addresses we receive through our contact form to respond to comments, questions and similar requests.
We also keep records of the services our customers have been interested in before, as well as their purchases.
Use of collected data
We use the information our customers give us to process their requests. We also send emails to confirm orders, and our customer service team may contact you by phone, post or email if we have further questions about your order.
As a customer, you may also receive updates about our site and services, which may include a newsletter and information on promotions. We may also use information about your interests and purchases to help improve our website and your experience with us.
Newsletter opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt out by following the instructions in each newsletter or communication, by emailing info@elitewebsitesolutions.com or by calling (267) 499-3047.
Social media features and widgets
Our website may include social media features, such as share buttons, or interactive mini-programs that run on our site. These features may collect your IP address and the page you are visiting, and may set a cookie so the feature works properly. Social media features and widgets are either hosted by a third party or directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.
Third-party sharing
Personal information will not be disclosed to third parties unless agreed in writing. We do not provide personal information to third parties in any other circumstances.
We use payment processing companies to bill you for services. These companies do not hold, share, store or use personally identifiable information for any other purpose. They are authorised to use your personal information only as necessary to provide services to us.
Security of personal information
Our customers’ information is protected during transmission by Secure Sockets Layer (SSL) technology, which encrypts the information you enter.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at info@elitewebsitesolutions.com.
Changing, deleting or unsubscribing
To cancel a subscription or ask for your personal information to be deleted, send us an email. This will stop you receiving emails relating to any online request you may have placed on the site.
We keep your information for as long as your account is active or as needed to provide you with services. Please contact us if you wish to close your account or ask us to stop using your information to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Cookies and their use
Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your web browser. They allow our systems to recognise your browser.
The help section of the toolbar on most browsers explains how to stop the browser accepting new cookies, how to have the browser tell you when a new cookie is received, or how to disable cookies altogether. However, cookies let you take advantage of the best features of our site, and we recommend that you leave them enabled.
Second, we monitor your IP address to diagnose problems with our server and to administer our website. Your IP address is also used to gather broad demographic information, such as your location and internet service provider. We may also collect combined information on how our visitors use the site, which may include traffic patterns through the site and search queries. No IP address or log file information is attached to personally identifiable information.
Third, we log browser types, access times, the URLs from which visitors came to our site and the URLs viewed while on our site. Except as stated in this policy, we do not give this information to third parties, other than in combined form.
The use of cookies by our partners, affiliates, tracking service companies and service providers is not covered by this policy. We have no access to or control over these cookies. These parties use session ID cookies to make it easier for you to navigate our site.
Clear GIFs (web beacons)
We use a software technology called clear GIFs (also known as web beacons) that helps us better manage content on our site by telling us which content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. Unlike cookies, which are stored on a user’s hard drive, clear GIFs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear GIFs to our customers’ personally identifiable information.
Testimonials
With your consent we may post your testimonial alongside your name. If you want your testimonial removed, please contact us.
Links to other websites
Our site includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to read the privacy statement of any website you visit.
Notice of changes to this policy
If we change our privacy policy, we will post the changes on this page, on the home page and in other places we consider appropriate, so that you know what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to change this policy at any time, so please review it often. If we make material changes, we will let you know here, by email or by a notice on our home page before the change takes effect.
Legal disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order or legal process served on our website.
Reactivation policy
If a client is unresponsive for a month or more, the project is considered closed. A reactivation fee of 40% of the initial amount applies if the project needs to be restarted.
Questions
If you have any questions about our Privacy Policy or our use of your information, call us on (267) 499-3047 or email info@elitewebsitesolutions.com.
US office: Suite No: 205, Hale Building, 1326 Chestnut Street, Philadelphia, PA 19107
Canada office: Suite No. 101, Mount Royal Executive Centre, 909 17 Ave SW, Calgary, AB T2T 0A4
See also our Terms of Service and Refund Policy.